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FAQ

FAQ

Delivery

  • Will I have to sign for my order?

    Yes.

  • How can I track my order?

    You will receive an email with a tracking code when your order has been dispatch.

  • Can you deliver to a different address than my billing address?

    Yes, that is not a problem.

  • What happens if I notice that my personal details are incorrect after placing my order?

    Please contact apparel@wrechmonkees.com as soon as possible.

  • Where do you deliver to?

    Inside EU:

    Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Great Britain, Greece, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovenia, Spain, Sweden,The Netherlands.

    Outside EU:

    Australia, Argentina, Bahrain, Belarus, Canada, Costam Rica, Equador, Georgia, Guernsey, Hong Kong SAR China, Iceland, Isle of Man, Jamaica, Japan, Jersey, Lichtenstein, Macau SAR China, Malaysia, Mexico, Monaco, New Zealand, Norway, Paraguay, Peru, Puerto Rico, Russia, San Marino, Saudi Arabia, Serbia, Singapore, South Korea, Taiwan, Thailand, Ukraine, United Arab Emirates, Uruguay, United States, Venezuela.

General

  • How do I unsubscribe for the newsletter?

    Simply click the unsubscribe button at the bottom of the newsletter you received.

  • How do I use a voucher?

    Please fill in the field called ‘Promotion Code’ at check out.

  • Do you have a shop?

    Yes. The official Wrenchmonkees Apparel Shop is located at Wilders Plads 15C, 1403 Copenhagen, Denmark. Our opening hours are Thursday and Fridays 1-5pm. Please send us a mail on apparel@wrenchmonkees.com for special appointments.

    If you are not in the area, you can also find our clothes in selected retailers in Europe, Russia and South Korea. Check them out here.

  • How do I make sure that the item fit me?

    On all product pages is a size guide med garment measurements.

  • Is it safe to use my credit card at wrenchmonkeesapparel.com?

    You are completely safe with us. We are certified according to the highest level of the PCI standard, which requires compliance with more than 200 security controls.

Orders

  • I can not process my order. What should I do?

    Please contact apparel@wrechmonkees.com. Please attach a screen shot if possible.​

  • How will I know if you have received my order?

    You will receive a confirmation mail shortly after placing your order.

  • Do I need an account to place an order?

    No. We want the process to be as easy as possible for you, so no account is needed. However, if you are a regular customer, we advise you to make one to make your check out faster.

  • How do I inquire an item which is out of stock?

    Please send an email to apparel@wrechmonkees.com

  • How do I place an order?

    Wrenchmonkeesapparel.com is designed to help you locate products quickly. Click “Shop” on the menu at the top of the page to see all products. You can also choose category here if you are looking for something specific. To purchase a product please first click on the product image in the overview, choose size and thereafter click “Buy”. The site will thereafter guide you though the next steps.

Returns

  • Can I return an item to one of your retailers?

    Unfortunately, you can’t return items to one of our retailers. You have to send it directly back to us.

  • When will I receive a refund?

    The refund will be transferred when the claim has been accepted. We do our best to transfere the money back to you as soon as we receive the package. We will send you a mail, when this has been done.

  • How do I return items?

    Please fill in the Return Note, which is included in your package and notify apparel@wrechmonkees.com about the return. The item must be return to:

    Wrenchmonkees Apparel
    Uplandsgade 74
    2300 Copenhagen
    Denmark